Shipping policy
Wholesale Customers Only: Shipping fees will be invoiced separately for purchases made with trade-discounted prices. The shipping/delivery charges will vary based on the order size, product weight, and the delivery location. If needed, orders can be divided into multiple deliveries. After your purchase is finalised, we will reach out to coordinate the delivery process with you.
Retail Customers: The shipping fees and estimated delivery times vary depending on the products, their size and weight, the number and type of items in your cart, the shipping origin, and the destination. The delivery cost for each order will be shown during the checkout process, before payment and order confirmation, and will be included in the total order price. Please note that modifying the delivery address after placing an order may result in additional charges.
Shipping Fees for Large Goods or Heavy weight orders (All tiles, heavy orders, timber flooring, Custom items): Shipping fees will be invoiced separately these items. The shipping/delivery charges will vary based on the quantity ordered, total weight and size, delivery location, and if it is curb-side drop off or required to be taken inside. Please contact us and we can provide a quotation for the shipping based on your order.
Delivery Timeframes: Please allow 3-5 business days for dispatch of your order (not including Preorder items). Orders received and processed by us on Friday or weekend days will be processed for dispatch on the following Monday. In some cases, the estimated dispatch time frame will be longer, such as: items on backorder or custom made goods.
- Melbourne: 2-8 working days.
- Perth: 2-8 working days.
- Regional Victoria: 5-8 working days.
- Sydney, Adelaide, Brisbane: 5-8 working days.
- Canberra & Hobart: 5-8 working days.
- Darwin: 5-8 working days.
- Interstate Regional areas: 5-10 working days.
Please note: Any timeframes provided by Belluxe are estimates only, and Belluxe will not be held liable for any failure to deliver products within the quoted timeframes.
The estimated delivery times provided at checkout are based on delivering to the front door of a ground floor. If delivering your order would incur excessively high shipping charges, we reserve the right to contact you after placing the order to discuss additional delivery fees or potentially cancel the order before dispatch. In the event of order cancellation under these circumstances, a full refund will be issued to you.
We work hard to process all orders as quickly as possible and we will generally contact you to let you know when your item has been dispatched by us or if we anticipate delays.
Delivery Failure: Ensuring the accuracy of your information, particularly your delivery address, is crucial prior to placing your order. If you provide an incorrect delivery address, you acknowledge and agree that you will be responsible for any additional shipping charges incurred to facilitate successful delivery. If our delivery provider is unable to deliver your order due to your error or fault, and 21 days or 2 delivery attempts (whichever is sooner) have elapsed, we reserve the right to cancel your order. In such cases, a refund will be issued to you for the amount paid for the order, excluding delivery fees and reasonable handling charges that compensate for our incurred expenses.